Technical Support & Maintenance (TSM)
Technical Support & Maintenance (TSM) combines continuous software development with expert support and direct access to experienced antenna engineers specialising in computational electromagnetics, antenna design and RF modelling. More than software maintenance, TSM helps you solve antenna engineering challenges, keep your software current and make confident engineering decisions throughout your projects.
Why choose TICRA Technical Support & Maintenance?
Our Technical Support & Maintenance team helps customers far beyond software installation and bug fixes. We regularly assist with:
→ Building efficient simulation models.
→ Selecting the most appropriate computational method for your problem.
→ Optimising simulation time and memory usage.
→ Interpreting simulation results to avoid incorrect engineering decisions.
→ Moving from component-level antenna analysis to installed performance on satellites, aircraft or other platforms.
→ Explaining the electromagnetic mechanisms behind coupling, scattering and system interactions.
→ Helping customers correlate simulations with RF measurements in challenging validation campaigns.
Technical support from antenna engineers
Technical support at TICRA goes beyond answering software questions. Our support team consists exclusively of experienced antenna engineers with extensive backgrounds in computational electromagnetics, antenna design and RF modelling.
We help customers use TICRA software efficiently, select the appropriate modelling approach and obtain reliable simulation results. By combining specialised software with practical engineering expertise, we help customers understand performance, reduce uncertainty and make confident engineering decisions throughout their projects.
Whether you are building your first model or analysing a highly complex antenna system, we provide practical guidance on model setup, solver selection, optimisation strategies and result interpretation.
Unlike generic online forums, our support gives you direct access to the engineers who develop and support TICRA software, providing fast, application-specific guidance tailored to your engineering challenges.
What TSM includes
– Continuous access to new software capabilities across TICRA software.
– Two software maintenance releases every year.
– Technical support from experienced antenna engineers.
– Guidance on modelling approaches, solver selection, optimisation strategies and result interpretation.
– Documentation and technical resources.
Meet our antenna engineers
Our support team consists exclusively of experienced antenna engineers with backgrounds in computational electromagnetics, antenna design and RF modelling. They develop, use and support TICRA software while contributing to customer projects, applied research and collaborations with organisations such as ESA.
When you contact TICRA, you work directly with engineers who understand both the software and the engineering challenges behind it.
Meet the team and explore their areas of expertise
We answer within 24 hours and provide technical support on the latest released version of TICRA software.
Ready to get more from your TICRA software?
Whether you need technical guidance, want to explore the latest software capabilities or discuss a specific antenna engineering challenge, our engineers are ready to help.